Our Services & Fees

At Perfectly Imperfect, we offer services designed to support neurodivergent individuals, families, and communities with heart, expertise, and understanding.

Please note: We’re a private fee clinic and do not offer bulk billing.

If you have a Mental Health Care Plan from your GP, you’ll still need to pay the full fee upfront. Once payment is made, we’ll process your Medicare rebate on your behalf. Having a referral doesn’t mean free sessions—it simply allows you to claim part of the fee back.

Why we charge cancellation fees—and why it matters.

We know cancellation policies can feel frustrating, but here’s why they exist:

1. To keep our doors open
Like any small business, we rely on service fees to operate. Our biggest expense? Our amazing team. Whether a client shows up or not, our clinicians and admin staff still need to be paid for their time and energy.

2. To make sure appointments don’t go to waste

Every late cancellation or no-show affects three people:
1. You are missing an opportunity to connect  |  2. Your clinician, who prepared for your session  |  3. Another client, who could’ve taken your spot

Cancellations with little notice make it harder to reallocate those appointments to someone else who needs support.

3. To keep it fair for everyone
We avoid judgment calls or favouritism by applying the same policy to all clients. Everyone is treated equally, no matter your circumstances or ability to “explain” your situation.

4. Because you’re informed and in control

Our policy is clear, upfront, and part of your booking. We send reminders before appointments, and cancellations can be made via phone, SMS, or email.

We understand that life happens, but if our cancellation terms don’t feel right for you, we respect your choice to find a provider whose policies better suit your needs.

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